About Aurea
Clear information. Better coordination.
Aurea is your contact in Duisburg for freight enquiries, shipment coordination and tracking support.
How we work
The details make the difference.
A well-prepared shipment starts with the right information. We use your route, cargo details and timing to discuss the transport options with you.
- Discuss the route and handling requirements
- Confirm the scope and charges before booking
- Follow recorded milestones with your tracking number
Before you book
A few useful answers.
Have a question about your shipment? Our office can help with the next step.
What do I need for a quote?
Send the collection and delivery locations, a description of the goods, package dimensions, total weight and preferred dates.
What does the tracking number cover?
Your tracking number links to the recorded status and movement history of your booking. Updates appear when new events are recorded.
How long does customs clearance take?
Timing depends on the goods, destination, documentation and customs checks. Ask us about the requirements for your route before booking.
Can I ship goods with special requirements?
Tell us about any dangerous, temperature-sensitive, fragile or oversized goods before booking so we can confirm the available options.
How are charges confirmed?
Request a written quote covering the agreed service, charges and terms before confirming your booking. Contact our office if a payment request is unclear.